Patient experience starts long before a visit and continues well after the bill arrives. In this tools-based, actionable session, healthcare consultant Lauren K. Harris, FACMPE, CPCO helps practice leaders see their organizations through a patient’s eyes. Using her Pillars of Practice Management framework, Lauren shares ten practical ways to “secret shop” your own practice — from online search and scheduling to check-in, billing, and follow-up.

Participants will learn how to evaluate their systems and processes in a consistent, structured way to identify meaningful opportunities for improvement. The result is a clearer view of what patients actually experience and a stronger foundation for engagement, loyalty, and long-term success.

• See your practice the way patients experience it

• Identify friction points that affect patient satisfaction and loyalty

• Apply the Pillars of Practice Management framework to strengthen systems and achieve results

Wednesday, December 10, 2025 - 1:00 PM - 2:00 PM eastern

Getting Ready for 2026: Reimbursement & Coding Changes - Kim Huey, MJ, CHC, CPC, CCS-P, PCS, CPCO, COC

About the Webinar:

- Review of ICD-10-CM coding changes and hints of the future – ICD11?
- Review of CPT coding changes for 2026
- Review of Medicare changes for 2026

LEARNING OBJECTIVES:
- Describe the most impactful diagnosis coding changes for 2026
- Identify new CPT codes for 2026
- Determine documentation changes that may be necessary with new codes
- Recognize changes in Medicare payment policy for 2026

CE CREDIT INFORMATION FOR LIVE PARTICIPATION:
*This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.This program meets AAPC guidelines for 1.0 CEUs. Can be split between Core A and all specialties with exception of CIRCC and CPMS for continuing education units.

ABOUT OUR PRESENTER:
Kim Huey is an independent coding and reimbursement consultant, providing audits, training, and oversight of professional coding. She completed three years of pre-medical education at the University of Alabama before she decided that she preferred the business side of medicine. She completed a Bachelor of Science in Health Care Management from the University of Alabama and a Master of Jurisprudence in Health Law from Loyola University Chicago School of Law. Kim’s passion is helping physicians successfully navigate the complex regulations and reimbursement environment. For over thirty-five years she has worked with physicians in virtually every specialty. Kim is the author of AHIMA’s Current Procedural Terminology and HCPCS Coding for Physicians and Facilities.