Join HLA Ohio and ScrogginsGrear for a Free Fall Series on Hot HR Topics in Medical Practice Management.
Hot Topics & Cool Conversations
These virtual sessions are designed to be casual and interactive, offering a virtual platform via Zoom for healthcare leaders to connect.
This series is free and open to everyone, but you must register to receive the virtual session access link.
Hot Topics & Cool Conversations series takes place monthly from 12:00 PM - 12:45 PM eastern
Each session will last 45 minutes, with 30-40 minutes dedicated to the presentation and 10-15 minutes reserved for open discussion.
These sessions will not be recorded so participants can share freely during open discussion.
Be sure to bring your questions!
About this session:
Year-End Best Practices for 2026: What Every Practice Should Review
As 2025 winds down, it’s the perfect time to step back and prepare your practice for the year ahead. From policies and paperwork to those easy-to-miss updates, we’ll highlight the key areas every office should review before turning the page to 2026.
This practical session will give office managers and practice leaders the tools to start the new year organized, compliant, and confident.
About our speaker:
Lisa Prescott is a seasoned HR leader with over two decades of experience helping organizations align their people strategies with business goals. As HR Manager at ScrogginsGrear, she specializes in performance management, talent acquisition and development, and behavioral assessments.
A SHRM-Senior Certified Professional, Lisa’s consultative leadership style allows her to effectively support management teams in making data-informed hiring and development decisions. She brings a strong background in coaching, conflict resolution, and aligning HR practices with business goals, having served a diverse client base as a long-time consultant prior to her current role.
About this session:
Creating a Culture of Respect: Navigating Interactions in the Medical Practice
Respectful interactions are essential to a healthy, high-functioning medical practice. From staff-to-staff relationships, to patient-facing conversations, to the office manager’s role in managing conflict, every interaction shapes your workplace culture — and ultimately, the patient experience.
In this session, ScrogginsGrear consultant Debbie Strawser will share practical strategies to:
Encourage professional, respectful interactions among staff
Foster positive, empathetic communication between staff and patients
Equip office managers with tools to address and resolve conflicts quickly and constructively
You’ll leave with actionable steps to strengthen your practice culture, reduce friction, and create an environment where both staff and patients feel valued.
About our speaker:
Debbie Strawser has over 30 years of HR experience in various industries, including banking and retail, and 20 years in health care. She has a bachelor’s degree from Miami University and an MBA from Xavier University. Debbie loves partnering with clients to understand their businesses, helping them maximize their employee resources for successful business results, while creating a work environment where employees are engaged and
Keith Wilson is an executive coach and organizational consultant with over 22 years of experience helping leaders drive personal and professional transformation. With more than 3,000 hours of one-on-one coaching and 1,700 hours of group training, he specializes in unlocking team potential through empowerment, trust, and collaboration. Keith’s practical, purpose-driven approach is backed by multiple certifications in strategic development and corporate culture. He is known for equipping leaders to communicate effectively, manage change, and inspire their teams with confidence and clarity.
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Download Presentation Deck
About our speaker:
Lisa Prescott is a seasoned HR leader with over two decades of experience helping organizations align their people strategies with business goals. As HR Manager at ScrogginsGrear, she specializes in performance management, talent acquisition and development, and behavioral assessments.
A SHRM-Senior Certified Professional, Lisa’s consultative leadership style allows her to effectively support management teams in making data-informed hiring and development decisions. She brings a strong background in coaching, conflict resolution, and aligning HR practices with business goals, having served a diverse client base as a long-time consultant prior to her current role.
Debbie Strawser has over 30 years of HR experience in various industries, including banking and retail, and 20 years in health care. She has a bachelor’s degree from Miami University and an MBA from Xavier University.
Debbie loves partnering with clients to understand their businesses, helping them maximize their employee resources for successful business results, while creating a work environment where employees are engaged and flourishing. She is a creative problem solver, finding solutions to meet all stakeholders' needs. Her HR expertise includes compensation, benefits, recruiting, staff development, and employee performance and engagement
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